Car Won’t Start is committed to respecting your privacy and protecting your personal information.
This Privacy Policy explains what personal information we may collect when you use carwontstart.co.uk, why we collect it, how we use it, who we may share it with, how we protect it and the rights you have over your personal information.
We aim to keep this policy clear and easy to understand.
1. Who we are
This website is operated by Car Won’t Start.
Website: carwontstart.co.uk
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.
2. What personal information we collect
The information we collect depends on how you use the website.
If you contact us or submit an enquiry through our website, we may collect information such as:
- Your name
- Your email address
- Your telephone number, if you provide it
- Information about your vehicle or your situation
- Your location or other information you choose to provide
- The contents of your message or enquiry
- Any other information you voluntarily provide to us
Please do not provide unnecessary sensitive personal information through our website.
We may also automatically receive certain technical information when you visit the website, such as your IP address, browser type, device information and information about how your browser interacts with the website. Some of this information may be collected through cookies or similar technologies.
3. How we use your information
We may use your personal information to:
- Respond to enquiries and requests for assistance
- Communicate with you about your enquiry
- Provide information or services you have requested
- Deal with customer-service queries
- Maintain and operate our website
- Protect the website against spam, abuse, fraud and other security threats
- Keep appropriate records
- Comply with legal and regulatory obligations
- Improve the website and its functionality
We will only use your information for purposes that are compatible with the reason it was collected, unless we are required or permitted by law to use it for another purpose.
4. Our lawful bases for using personal information
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have given us permission to use your information for a particular purpose, we may rely on your consent.
You can withdraw consent where consent is the lawful basis for processing.
Contract or steps before entering into a contract
Where processing your information is necessary to provide a service you have requested or to take steps at your request before entering into an agreement, we may rely on this lawful basis.
Legitimate interests
We may process information where this is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
This may include operating, maintaining, securing and improving our website, responding to enquiries and preventing misuse of our services.
Legal obligation
We may process personal information where this is necessary to comply with a legal or regulatory obligation.
5. Information submitted through our contact or enquiry forms
If you submit an enquiry through a form on our website, the information you provide is used to deal with your enquiry and communicate with you about it.
Your submission may be stored by the website and/or the service used to operate the form.
We do not use information submitted through an enquiry form for unrelated marketing purposes unless we have a lawful basis to do so and, where required, have obtained your consent.
Please only provide information that is relevant to your enquiry.
6. Who we share your information with
We do not sell your personal information.
We may share personal information where necessary with organisations or service providers that help us operate the website or provide the services you have requested.
This may include:
- Website hosting and infrastructure providers
- Website and form service providers
- Email providers
- Security and spam-prevention services
- Technical support providers
- Professional advisers where necessary
- Government bodies, regulators, law-enforcement agencies or other authorities where we are legally required to do so
Where third-party service providers process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
7. How long we keep your information
We keep personal information only for as long as we reasonably need it for the purpose for which it was collected, including to deal with an enquiry, maintain appropriate records, resolve disputes or comply with legal obligations.
The exact retention period may depend on the type of information and why we hold it.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can allow a website to remember information or recognise a browser.
Some cookies may be necessary for the website to function correctly, while others may be used for security, preferences, performance or other purposes.
Where applicable law requires consent for non-essential cookies or similar technologies, we will seek that consent before using them.
Your browser may also allow you to control or block cookies. Blocking some cookies may affect how parts of the website work.
9. Comments
If comments are enabled on the website and you leave a comment, we may collect the information you enter into the comments form, together with your IP address and browser user-agent information for spam detection and security purposes.
If you provide an email address when commenting, it may be processed by services used to display or identify your profile, where applicable.
Comments may be publicly visible after approval.
10. Media uploads
If the website allows visitors to upload images or other media, you should avoid uploading files containing embedded location information or other unnecessary personal information.
Information embedded within uploaded files may potentially be accessible to people who download those files.
11. Embedded content from other websites
Pages on this website may include content provided by third parties, such as videos, images, maps or other embedded material.
Embedded content from another website may behave in the same way as if you had visited that third-party website directly.
Those third parties may collect information about you, use cookies or other technologies, and monitor your interaction with their content.
Their own privacy policies will apply to their processing of your information.
12. Website security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
You should therefore avoid sending unnecessary confidential or sensitive information through website forms.
13. International transfers
Some of the service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.
14. Your data protection rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain processing of your personal information
- Request the transfer of certain information to you or another organisation where the right to data portability applies
- Withdraw consent where we rely on consent as our lawful basis
These rights are not absolute and certain legal exceptions may apply.
If you wish to exercise one of these rights, please contact us using the contact details provided on our website.
15. Automated decision-making and profiling
We do not currently use your personal information to make decisions about you based solely on automated processing that produce legal or similarly significant effects.
16. Children’s privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are inappropriate or unnecessary.
If you believe that a child has provided personal information to us, please contact us so that we can consider the appropriate action.
17. Third-party websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of third-party websites.
You should check the privacy policy of any external website before providing personal information to it.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The date at the top of this page shows when the policy was last updated.
We recommend checking this page periodically for changes.
19. Contact us
If you have a question about this Privacy Policy, want to exercise your data protection rights, or have a concern about how we have handled your personal information, please contact us through the contact details provided on carwontstart.co.uk.
20. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to address your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection.
The ICO website provides information about data protection rights and how to make a complaint.
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Important: This Privacy Policy is intended as a practical website privacy notice and should be kept accurate as the website changes. If we add new services, analytics, advertising, payment systems, forms or other third-party services, this policy may need to be updated.